一键收集日志中无systemcom.dat文件

交流互助区
1

现象：
部分机器在进行一键收集日志中，dump_info/OSDump路径下无systemcom.dat文件

image
image289×165 6.64 KB

但是在web界面中，系统日志-系统串口数据记录功能是能够成功下载到该文件，同时该文件是有内容的
image
image1899×471 45.9 KB

systemcom.dat.txt (2 MB)
期望：
有无什么排查的思路

调用mtd_api.write接口卡死
【power_strategy】日志刷屏
smc操作BitIO写数据时，如果掩码不是255，报 request error
2

先看下app.log里面有没有什么报错

3

在logdump中

图片

图片

4

这个路径下也没有。目前是同款机器，有部分没有该日志，有该日志的也不再这个路径下

5

异常机器日志如下：

2025-12-16 00:18:10.931402 bios NOTICE: log_collector.lua(98): [bios]start to dump bios log
2025-12-16 00:18:10.931810 bios NOTICE: log_collector.lua(73): [bios]start collect bios info
2025-12-16 00:18:10.989722 oms ERROR: log_dump.lua(400): Dump app: bmc_soc failed, err = {"format":"./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/bmc_soc/lualib/nand_flash/dump_info.lua:24: attempt to index field 'nand_info' (a nil value)","name":"BMC.Error.Unknow"}
2025-12-16 00:18:11.945213 bmc_network NOTICE: network_dump.lua(132): bmc_network dump begin.
2025-12-16 00:18:12.184249 bmc_network NOTICE: network_dump.lua(142): bmc_network dump end.
2025-12-16 00:18:12.688751 oms ERROR: log_dump.lua(400): Dump app: host_agent failed, err = {"format":"userdata: 0x2f5b3e2855b0","name":"BMC.Error.Unknow"}
2025-12-16 00:18:13.919804 event NOTICE: event_app.lua(274): event dump is started.
2025-12-16 00:18:14.878870 ipmi_core NOTICE: ipmi_dump.lua(54): ipmi_core dump begin.
2025-12-16 00:18:14.983274 ipmi_core NOTICE: ipmi_dump.lua(34): dump_route_table collect start.
2025-12-16 00:18:15.093936 ipmi_core NOTICE: ipmi_dump.lua(47): dump_route_table collect end.
2025-12-16 00:18:15.095309 ipmi_core NOTICE: ipmi_dump.lua(97): ipmi_core dump end.
2025-12-16 00:18:15.208455 general_hardware NOTICE: unit_manager.lua(615): unit_manager:on_dump_cb start.
2025-12-16 00:18:15.275440 general_hardware NOTICE: unit.lua(486): CpuBoard1 collect finish
2025-12-16 00:18:15.365895 general_hardware ERROR: unit.lua(462): SMC read (get dfx info) fail
2025-12-16 00:18:15.366776 general_hardware ERROR: unit.lua(478): ExpBoard1 get_dfx_info fail
2025-12-16 00:18:15.525774 general_hardware NOTICE: unit.lua(486): FanBoard1 collect finish
2025-12-16 00:18:15.938364 general_hardware NOTICE: unit.lua(486): DiskBP1 collect finish
2025-12-16 00:18:15.941661 general_hardware NOTICE: unit_manager.lua(695): HDD Backplane Info  collect finish
2025-12-16 00:18:15.944157 general_hardware NOTICE: unit_manager.lua(695): FAN board Info  collect finish
2025-12-16 00:18:15.945766 general_hardware NOTICE: unit_manager.lua(695): Riser Card Info  collect finish
2025-12-16 00:18:15.947163 general_hardware NOTICE: unit_manager.lua(695): EXP board info  collect finish
2025-12-16 00:18:15.949042 general_hardware NOTICE: unit_manager.lua(695): CPU board Info  collect finish
2025-12-16 00:18:15.951736 general_hardware NOTICE: mcu_service.lua(170): mcu info collect finish
2025-12-16 00:18:16.055643 general_hardware ERROR: smc_interface.lua(449): SMC read (vrd dump len) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:16.066069 general_hardware ERROR: smc_interface.lua(464): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:16.432900 om ERROR: alm_callback.c(789): [license][alm] 0001[TIME]2025-12-16 00:18:16 lgen-ck err--350: Prd[1] ALM_LicGeneralQuery end 2030043238
2025-12-16 00:18:16.433846 license ERROR: license_dump.lua(112): Get revoke ticket from db failed
2025-12-16 00:18:16.434960 om ERROR: alm_callback.c(789): [license][alm] 0002[TIME]2025-12-16 00:18:16 lgen-ck err--350: Prd[1] ALM_LicGeneralQuery end 2030043238
2025-12-16 00:18:16.435486 license ERROR: license_dump.lua(65): failed to get feature key info, ret = 0x79000066
2025-12-16 00:18:16.539869 om ERROR: alm_callback.c(789): [license][alm] 0003[TIME]2025-12-16 00:18:16 lgen-ck err--350: Prd[1] ALM_LicGeneralQuery end 2030043238
2025-12-16 00:18:16.555947 license NOTICE: init.lua(79): register to bus for class, error name: kepler.class.NullObjectName
2025-12-16 00:18:16.647027 general_hardware ERROR: smc_interface.lua(449): SMC read (vrd dump len) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:16.671988 general_hardware ERROR: smc_interface.lua(464): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:17.334517 general_hardware ERROR: smc_interface.lua(449): SMC read (vrd dump len) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:17.344861 general_hardware ERROR: smc_interface.lua(464): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:17.974335 general_hardware ERROR: smc_interface.lua(449): SMC read (vrd dump len) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:17.984449 general_hardware ERROR: smc_interface.lua(464): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:18.094752 hardware ERROR: mctp_dump.cpp(40): Failed to open /dev/mem
2025-12-16 00:18:18.114946 mctpd NOTICE: mctp_dump.lua(91): mctp info collect finish
2025-12-16 00:18:18.332619 metric_analyzer NOTICE: metric_dump.lua(65): metric dump completed
2025-12-16 00:18:18.574326 general_hardware ERROR: smc_interface.lua(449): SMC read (vrd dump len) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:18.802035 general_hardware ERROR: smc_interface.lua(464): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:18.819563 network_adapter NOTICE: network_adapter.lua(1313): optical module cnt is 0
2025-12-16 00:18:19.352339 general_hardware ERROR: smc_interface.lua(449): SMC read (vrd dump len) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:19.364632 general_hardware ERROR: smc_interface.lua(464): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:19.905354 general_hardware ERROR: smc_interface.lua(449): SMC read (vrd dump len) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:19.953218 general_hardware ERROR: smc_interface.lua(464): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:20.481523 general_hardware ERROR: smc_interface.lua(449): SMC read (vrd dump len) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:20.660961 general_hardware ERROR: smc_interface.lua(464): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:21.196467 general_hardware ERROR: smc_interface.lua(449): SMC read (vrd dump len) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:21.214565 general_hardware ERROR: smc_interface.lua(464): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:21.828225 general_hardware ERROR: smc_interface.lua(449): SMC read (vrd dump len) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:22.084017 general_hardware ERROR: smc_interface.lua(464): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:22.227039 pcie_device NOTICE: device_service.lua(271): [DeviceService] App log dump.
2025-12-16 00:18:22.476288 redfish NOTICE: event.lua(525): redfish dump is started
2025-12-16 00:18:22.481740 redfish NOTICE: event.lua(538): redfish dump is completed
2025-12-16 00:18:22.666270 general_hardware ERROR: smc_interface.lua(449): SMC read (vrd dump len) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:22.843098 general_hardware ERROR: smc_interface.lua(464): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:74: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: smc.lua:89: request error, opcode not supported, SMC completion code: 1
2025-12-16 00:18:23.333722 general_hardware ERROR: smc_interface.lua(483): [VrdDump]get vrd dump failed
2025-12-16 00:18:23.334195 general_hardware NOTICE: mcu_service.lua(127): vrd_dump is empty
2025-12-16 00:18:23.335462 general_hardware NOTICE: vrd_manager.lua(206): vrd info collect finish
2025-12-16 00:18:23.637780 pcie_device NOTICE: biz_topo.lua(1028): [BizTopo] cable log dump.
2025-12-16 00:18:24.222652 remote_console NOTICE: dump.lua(51): remote_console dump begin
2025-12-16 00:18:27.985624 storage NOTICE: storage_app.lua(65): Dumping bios_boot_stage
2025-12-16 00:18:27.995576 storage NOTICE: storage_app.lua(67): Dumping controllers info
2025-12-16 00:18:30.700890 unknown_service ERROR: screenshot_api.lua(48): get lastframe ready state failed
2025-12-16 00:18:30.702627 remote_console NOTICE: dump.lua(47): VCE info collect finish
2025-12-16 00:18:30.703218 remote_console NOTICE: dump.lua(61): remote_console dump end
2025-12-16 00:18:32.056854 bios NOTICE: log_collector.lua(100): [bios]finish to dump bios log
2025-12-16 00:18:36.356900 power_mgmt NOTICE: psu_service.lua(72): get_black_box_info start
2025-12-16 00:18:36.357366 power_mgmt NOTICE: PsuSlot.lua(139): ps3 power monitor stop
2025-12-16 00:18:36.357898 power_mgmt NOTICE: PsuSlot.lua(139): ps4 power monitor stop
2025-12-16 00:18:36.358695 power_mgmt NOTICE: PsuSlot.lua(139): ps2 power monitor stop
2025-12-16 00:18:36.359058 power_mgmt NOTICE: psu_service.lua(76): psm_get_black_box_info psu_id nil start
2025-12-16 00:18:39.698333 power_mgmt NOTICE: psu_service.lua(90): psm_get_black_box_info psu_id nil end
2025-12-16 00:18:39.698758 power_mgmt NOTICE: psu_service.lua(76): psm_get_black_box_info psu_id nil start
2025-12-16 00:18:42.936701 power_mgmt NOTICE: psu_service.lua(90): psm_get_black_box_info psu_id nil end
2025-12-16 00:18:42.937302 power_mgmt NOTICE: psu_service.lua(76): psm_get_black_box_info psu_id nil start
2025-12-16 00:18:46.201473 power_mgmt NOTICE: psu_service.lua(90): psm_get_black_box_info psu_id nil end
2025-12-16 00:18:46.202539 power_mgmt NOTICE: PsuSlot.lua(264): ps3 power monitor start
2025-12-16 00:18:46.203624 power_mgmt NOTICE: pmbus.lua(308): ps3 power monitor start
2025-12-16 00:18:46.205659 power_mgmt NOTICE: PsuSlot.lua(264): ps4 power monitor start
2025-12-16 00:18:46.205921 power_mgmt NOTICE: pmbus.lua(308): ps4 power monitor start
2025-12-16 00:18:46.207223 power_mgmt NOTICE: PsuSlot.lua(264): ps2 power monitor start
2025-12-16 00:18:46.207473 power_mgmt NOTICE: pmbus.lua(308): ps2 power monitor start
2025-12-16 00:18:46.208903 power_mgmt NOTICE: psu_service.lua(93): get_black_box_info end
2025-12-16 00:19:01.220676 power_mgmt NOTICE: log_service.lua(173): collect power_mgmt log finished
2025-12-16 00:19:01.222475 oms WARNING: init.lua(574): service[bmc.kepler.web_backend] request timeout: remote service[bmc.kepler.power_mgmt], path[/bmc/kepler/power_mgmt/MicroComponent], interface[bmc.kepler.MicroComponent.Debug], method[Dump], used time[41s]
2025-12-16 00:19:20.445583 event NOTICE: event_app.lua(300): event dump is completed.
2025-12-16 00:19:20.447742 oms WARNING: init.lua(574): service[bmc.kepler.web_backend] request timeout: remote service[bmc.kepler.event], path[/bmc/kepler/event/MicroComponent], interface[bmc.kepler.MicroComponent.Debug], method[Dump], used time[69s]
2025-12-16 00:19:29.580752 oms WARNING: init.lua(574): service[bmc.kepler.web_backend] request timeout: remote service[bmc.kepler.sensor], path[/bmc/kepler/sensor/MicroComponent], interface[bmc.kepler.MicroComponent.Debug], method[Dump], used time[66s]
2025-12-16 00:20:07.789471 thermal_mgmt NOTICE: fan_service.lua(250): Get fans config obj success.
2025-12-16 00:20:07.841595 thermal_mgmt NOTICE: thermal_mgmt_app.lua(226): collect log finished
2025-12-16 00:20:07.844475 oms WARNING: init.lua(574): service[bmc.kepler.web_backend] request timeout: remote service[bmc.kepler.thermal_mgmt], path[/bmc/kepler/thermal_mgmt/MicroComponent], interface[bmc.kepler.MicroComponent.Debug], method[Dump], used time[102s]

正常机器日志如下：

2025-12-16 09:11:48.040538 bios NOTICE: log_collector.lua(98): [bios]start to dump bios log
2025-12-16 09:11:48.041631 bios NOTICE: log_collector.lua(73): [bios]start collect bios info
2025-12-16 09:11:48.261760 bmc_soc NOTICE: uart_data.lua(734): start collecting all com logs
2025-12-16 09:11:49.893672 bmc_soc NOTICE: uart_data.lua(768): all com logs have been compressed
2025-12-16 09:11:50.212151 cooling ERROR: cooling_dump.lua(31): Open file cooling failed
2025-12-16 09:11:50.706367 bmc_network NOTICE: network_dump.lua(132): bmc_network dump begin.
2025-12-16 09:11:50.968921 bmc_network NOTICE: network_dump.lua(142): bmc_network dump end.
2025-12-16 09:11:51.016544 fusionpod NOTICE: debug.lua(823): dump bmc_network/service/fusionpod rpc count records success
2025-12-16 09:11:52.386948 event NOTICE: event_app.lua(293): event dump is started.
2025-12-16 09:11:52.550632 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 21, State: Running] successfully
2025-12-16 09:11:53.019368 ras ERROR: file_securec.c(763): change the owner and group of dest_path failed, errno [1: Operation not permitted]
2025-12-16 09:11:53.020824 fault_diagnosis ERROR: fdm_dump.lua(38): copy file fail: -1
2025-12-16 09:11:53.022512 fault_diagnosis NOTICE: fdm_dump.lua(98): per_temporary.db dump completed
2025-12-16 09:11:53.029683 fault_diagnosis NOTICE: fdm_dump.lua(98): per_reset.db dump completed
2025-12-16 09:11:53.652513 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 23, State: Running] successfully
2025-12-16 09:11:53.831396 general_hardware NOTICE: unit_manager.lua(642): unit_manager:on_dump_cb start.
2025-12-16 09:11:54.078870 general_hardware NOTICE: unit.lua(485): CpuBoard1 collect finish
2025-12-16 09:11:54.099828 general_hardware ERROR: unit.lua(461): SMC read (get dfx info) fail
2025-12-16 09:11:54.101249 general_hardware ERROR: unit.lua(477): ExpBoard1 get_dfx_info fail
2025-12-16 09:11:54.145652 general_hardware NOTICE: unit.lua(485): FanBoard1 collect finish
2025-12-16 09:11:54.494295 general_hardware NOTICE: unit.lua(485): DiskBP1 collect finish
2025-12-16 09:11:54.494853 general_hardware ERROR: unit.lua(443): smc is null
2025-12-16 09:11:54.495081 general_hardware ERROR: unit.lua(477): M2TransferCard1 get_dfx_info fail
2025-12-16 09:11:54.497473 general_hardware NOTICE: unit_manager.lua(722): M2 Transform Info  collect finish
2025-12-16 09:11:54.499414 general_hardware NOTICE: unit_manager.lua(722): CPU board Info  collect finish
2025-12-16 09:11:54.507905 general_hardware NOTICE: unit_manager.lua(722): Riser Card Info  collect finish
2025-12-16 09:11:54.515482 general_hardware NOTICE: unit_manager.lua(722): HDD Backplane Info  collect finish
2025-12-16 09:11:54.517333 general_hardware NOTICE: unit_manager.lua(722): FAN board Info  collect finish
2025-12-16 09:11:54.518977 general_hardware NOTICE: unit_manager.lua(722): EXP board info  collect finish
2025-12-16 09:11:54.522046 general_hardware NOTICE: mcu_service.lua(206): mcu info collect finish
2025-12-16 09:11:54.660799 general_hardware ERROR: smc_interface.lua(502): SMC read (vrd dump specification) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:11:54.823706 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 23, State: Running] successfully
2025-12-16 09:11:54.869152 general_hardware ERROR: smc_interface.lua(529): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:11:55.067353 ipmi_core NOTICE: ipmi_dump.lua(53): ipmi_core dump begin.
2025-12-16 09:11:55.200597 unknown_service NOTICE: debug.lua(823): dump ipmi_core/service/edma rpc count records success
2025-12-16 09:11:55.222656 ipmi_core NOTICE: ipmi_dump.lua(33): dump_route_table collect start.
2025-12-16 09:11:55.253941 unknown_service NOTICE: debug.lua(823): dump ipmi_core/service/ipmb rpc count records success
2025-12-16 09:11:55.294406 unknown_service NOTICE: debug.lua(823): dump ipmi_core/service/bt rpc count records success
2025-12-16 09:11:55.387919 ipmi_core NOTICE: ipmi_dump.lua(46): dump_route_table collect end.
2025-12-16 09:11:55.389086 ipmi_core NOTICE: ipmi_dump.lua(96): ipmi_core dump end.
2025-12-16 09:11:55.412386 general_hardware ERROR: smc_interface.lua(502): SMC read (vrd dump specification) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:11:55.591127 general_hardware ERROR: smc_interface.lua(529): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:11:55.916162 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 25, State: Running] successfully
2025-12-16 09:11:56.298499 general_hardware ERROR: smc_interface.lua(502): SMC read (vrd dump specification) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:11:56.472131 om ERROR: alm_callback.c(789): [license][alm] 0001[TIME]2025-12-16 09:11:56 lgen-ck err--350: Prd[1] ALM_LicGeneralQuery end 2030043238
2025-12-16 09:11:56.472581 license ERROR: license_dump.lua(112): Get revoke ticket from db failed
2025-12-16 09:11:56.474018 general_hardware ERROR: smc_interface.lua(529): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:11:56.473425 om ERROR: alm_callback.c(789): [license][alm] 0002[TIME]2025-12-16 09:11:56 lgen-ck err--350: Prd[1] ALM_LicGeneralQuery end 2030043238
2025-12-16 09:11:56.473724 license ERROR: license_dump.lua(65): failed to get feature key info, ret = 0x79000066
2025-12-16 09:11:56.572176 om ERROR: alm_callback.c(789): [license][alm] 0003[TIME]2025-12-16 09:11:56 lgen-ck err--350: Prd[1] ALM_LicGeneralQuery end 2030043238
2025-12-16 09:11:56.579648 license NOTICE: init.lua(79): register to bus for class, error name: kepler.class.NullObjectName
2025-12-16 09:11:56.731326 power_mgmt NOTICE: pmbus_GW_CRPS.lua(235): Power1 work mode: 1 [repeated 146 times in 302s from 2025-12-16 09:06:54.573035 to 2025-12-16 09:11:56.731326]
2025-12-16 09:11:56.767025 event NOTICE: event_common.lua(1020): start clear database info
2025-12-16 09:11:57.055704 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 26, State: Running] successfully
2025-12-16 09:11:57.184715 general_hardware ERROR: smc_interface.lua(502): SMC read (vrd dump specification) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:11:57.196445 general_hardware ERROR: smc_interface.lua(529): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:11:57.532454 power_mgmt NOTICE: pmbus_GW_CRPS.lua(235): Power4 work mode: 1 [repeated 146 times in 302s from 2025-12-16 09:06:55.386587 to 2025-12-16 09:11:57.532454]
2025-12-16 09:11:57.719919 general_hardware ERROR: smc_interface.lua(502): SMC read (vrd dump specification) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:11:57.891566 general_hardware ERROR: smc_interface.lua(529): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:11:58.043403 hardware ERROR: mctp_dump.cpp(40): Failed to open /dev/mem
2025-12-16 09:11:58.047811 mctpd NOTICE: mctp_dump.lua(91): mctp info collect finish
2025-12-16 09:11:58.160871 event NOTICE: event_common.lua(1024): finish clear database info
2025-12-16 09:11:58.161726 event NOTICE: event_app.lua(323): event dump is completed.
2025-12-16 09:11:58.274108 unknown_service NOTICE: debug.lua(823): dump mctpd/service/smbus_write_read_service rpc count records success
2025-12-16 09:11:58.437309 metric_analyzer NOTICE: metric_dump.lua(90): metric.db dump completed
2025-12-16 09:11:58.441150 metric_analyzer NOTICE: metric_dump.lua(90): per_poweroff.db dump completed
2025-12-16 09:11:58.446535 metric_analyzer NOTICE: metric_dump.lua(90): per_reset.db dump completed
2025-12-16 09:11:58.500852 unknown_service NOTICE: debug.lua(823): dump mctpd/service/write_service rpc count records success
2025-12-16 09:11:58.717908 general_hardware ERROR: smc_interface.lua(502): SMC read (vrd dump specification) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:11:58.931272 general_hardware ERROR: smc_interface.lua(529): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:11:59.012601 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 27, State: Running] successfully
2025-12-16 09:11:59.540383 general_hardware ERROR: smc_interface.lua(502): SMC read (vrd dump specification) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:11:59.750945 general_hardware ERROR: smc_interface.lua(529): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:11:59.789022 network_adapter NOTICE: log_netcard_info.lua(149): log_dump_cb: collect netcard info
2025-12-16 09:11:59.789282 network_adapter NOTICE: log_netcard_info.lua(93): start collect netcard info
2025-12-16 09:11:59.852258 network_adapter NOTICE: log_netcard_info.lua(154): finish to dump net card info log
2025-12-16 09:11:59.852806 network_adapter NOTICE: network_adapter.lua(1876): optical module cnt is 0
2025-12-16 09:12:00.356989 general_hardware ERROR: smc_interface.lua(502): SMC read (vrd dump specification) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:12:00.367741 general_hardware ERROR: smc_interface.lua(529): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:12:00.548687 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 32, State: Running] successfully
2025-12-16 09:12:00.908475 general_hardware ERROR: smc_interface.lua(502): SMC read (vrd dump specification) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:12:00.920859 general_hardware ERROR: smc_interface.lua(529): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:12:01.645028 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 34, State: Running] successfully
2025-12-16 09:12:01.720431 power_mgmt NOTICE: log_service.lua(155): collect power_mgmt log start
2025-12-16 09:12:01.732278 power_strategy ERROR: power_strategy_dump.lua(25): Open file power_strategy failed
2025-12-16 09:12:01.732814 power_strategy ERROR: power_strategy_dump.lua(25): Open file power_strategy failed
2025-12-16 09:12:01.768382 general_hardware ERROR: smc_interface.lua(502): SMC read (vrd dump specification) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:12:01.797709 general_hardware ERROR: smc_interface.lua(529): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:12:01.895757 redfish NOTICE: event.lua(537): redfish dump is started
2025-12-16 09:12:01.899235 redfish NOTICE: event.lua(550): redfish dump is completed
2025-12-16 09:12:02.233228 redfish NOTICE: debug.lua(823): dump route_mapper/worker_service/main rpc count records success
2025-12-16 09:12:02.339196 pcie_device NOTICE: biz_topo.lua(1243): [BizTopo] cable log dump.
2025-12-16 09:12:02.527168 general_hardware ERROR: smc_interface.lua(502): SMC read (vrd dump specification) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:12:02.538283 general_hardware ERROR: smc_interface.lua(529): SMC read (vrd dump) fail, error:BMC.Error.Unknow: ./opt/bmc/libmc/lualib/mc/context.lua:196: ./opt/bmc/libmc/lualib/sd_bus/object.lua:314: ./opt/bmc/apps/hwproxy/lualib/hwproxy_objects/app_bus.lua:104: ...bmc/apps/hwproxy/lualib/hwproxy_objects/work_objects.lua:117: chip: Smc_CpuBrdSMC_0101, bus: I2c_1, read failed: chip.lua:414: request error, opcode not supported, SMC completion code: 1
2025-12-16 09:12:03.015963 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 36, State: Running] successfully
2025-12-16 09:12:03.134039 general_hardware ERROR: smc_interface.lua(550): [VrdDump]get vrd dump failed
2025-12-16 09:12:03.167697 general_hardware NOTICE: mcu_service.lua(174): vrd ifx info collect finish
2025-12-16 09:12:03.172143 general_hardware NOTICE: vrd_manager.lua(204): vrd info collect finish
2025-12-16 09:12:03.997404 remote_console NOTICE: dump.lua(51): remote_console dump begin
2025-12-16 09:12:04.116888 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 38, State: Running] successfully
2025-12-16 09:12:04.209408 unknown_service NOTICE: debug.lua(823): dump remote_console/service/vmm_client rpc count records success
2025-12-16 09:12:04.308299 unknown_service NOTICE: debug.lua(823): dump remote_console/service/console_agent rpc count records success
2025-12-16 09:12:04.431859 unknown_service NOTICE: debug.lua(823): dump remote_console/service/vmm_agent rpc count records success
2025-12-16 09:12:04.487739 unknown_service NOTICE: debug.lua(823): dump remote_console/service/videoplay_agent rpc count records success
2025-12-16 09:12:04.560380 unknown_service NOTICE: debug.lua(823): dump remote_console/service/vmm_core rpc count records success
2025-12-16 09:12:05.250683 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 41, State: Running] successfully
2025-12-16 09:12:06.347916 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 44, State: Running] successfully
2025-12-16 09:12:06.547981 web_backend NOTICE: debug.lua(823): dump route_mapper/worker_service/main rpc count records success
2025-12-16 09:12:06.986374 unknown_service NOTICE: debug.lua(823): dump storage/service/smld rpc count records success
2025-12-16 09:12:07.077084 storage NOTICE: storage_app.lua(67): Dumping bios_boot_stage
2025-12-16 09:12:07.089478 storage NOTICE: storage_app.lua(69): Dumping controllers info
2025-12-16 09:12:07.449802 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 45, State: Running] successfully
2025-12-16 09:12:08.552030 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 46, State: Running] successfully
2025-12-16 09:12:09.659958 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 46, State: Running] successfully
2025-12-16 09:12:10.495969 bios NOTICE: log_collector.lua(100): [bios]finish to dump bios log
2025-12-16 09:12:10.664989 unknown_service ERROR: screenshot_api.lua(48): get lastframe ready state failed
2025-12-16 09:12:10.665640 remote_console NOTICE: dump.lua(47): VCE info collect finish
2025-12-16 09:12:10.666004 remote_console NOTICE: dump.lua(61): remote_console dump end
2025-12-16 09:12:10.756010 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 47, State: Running] successfully
2025-12-16 09:12:12.592775 storage ERROR: nvme_object.lua(702): update ResourceId failed!
2025-12-16 09:12:16.732063 storage ERROR: nvme_object.lua(702): update ResourceId failed!
2025-12-16 09:12:16.813262 bmc_core ERROR: lldp_proc.c(318): Can't find port name from LLDP
2025-12-16 09:12:17.778573 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=8, socket_id=1, slot=18 [repeated 1 times in 181s from 2025-12-16 09:03:26.440728 to 2025-12-16 09:06:27.485481][flush]
2025-12-16 09:12:17.778800 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=0, socket_id=1, slot=15 [repeated 1 times in 181s from 2025-12-16 09:03:26.436159 to 2025-12-16 09:06:27.483078][flush]
2025-12-16 09:12:17.778961 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=8, socket_id=0, slot=1 [repeated 1 times in 181s from 2025-12-16 09:03:26.431698 to 2025-12-16 09:06:27.477587][flush]
2025-12-16 09:12:17.779118 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=8, socket_id=1, slot=16 [repeated 1 times in 181s from 2025-12-16 09:03:26.438123 to 2025-12-16 09:06:27.484149][flush]
2025-12-16 09:12:17.779198 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=0, socket_id=1, slot=13 [repeated 1 times in 181s from 2025-12-16 09:03:26.434879 to 2025-12-16 09:06:27.480762][flush]
2025-12-16 09:12:17.779273 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=0, socket_id=0, slot=4 [repeated 1 times in 181s from 2025-12-16 09:03:26.445892 to 2025-12-16 09:06:27.490156][flush]
2025-12-16 09:12:17.779338 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=0, socket_id=1, slot=19 [repeated 1 times in 181s from 2025-12-16 09:03:26.441688 to 2025-12-16 09:06:27.487664][flush]
2025-12-16 09:12:17.779408 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=8, socket_id=0, slot=5 [repeated 1 times in 181s from 2025-12-16 09:03:26.446965 to 2025-12-16 09:06:27.490717][flush]
2025-12-16 09:12:17.779474 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=8, socket_id=1, slot=14 [repeated 1 times in 181s from 2025-12-16 09:03:26.435560 to 2025-12-16 09:06:27.481959][flush]
2025-12-16 09:12:17.779657 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=0, socket_id=1, slot=11 [repeated 1 times in 181s from 2025-12-16 09:03:26.433302 to 2025-12-16 09:06:27.478609][flush]
2025-12-16 09:12:17.779731 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=0, socket_id=0, slot=2 [repeated 1 times in 181s from 2025-12-16 09:03:26.443912 to 2025-12-16 09:06:27.488894][flush]
2025-12-16 09:12:17.779793 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=8, socket_id=0, slot=22 [repeated 13 times in 181s from 2025-12-16 09:03:26.447536 to 2025-12-16 09:06:27.495016][flush]
2025-12-16 09:12:17.779854 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=0, socket_id=1, slot=17 [repeated 1 times in 181s from 2025-12-16 09:03:26.439066 to 2025-12-16 09:06:27.484868][flush]
2025-12-16 09:12:17.779914 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=8, socket_id=0, slot=3 [repeated 1 times in 181s from 2025-12-16 09:03:26.444944 to 2025-12-16 09:06:27.489565][flush]
2025-12-16 09:12:17.779974 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=8, socket_id=1, slot=12 [repeated 1 times in 181s from 2025-12-16 09:03:26.434318 to 2025-12-16 09:06:27.479828][flush]
2025-12-16 09:12:17.780064 bios NOTICE: bios_service.lua(916): PCIeCard PCIeAddrInfo: segment=0, port_id=8, socket_id=1, slot=20 [repeated 1 times in 181s from 2025-12-16 09:03:26.442914 to 2025-12-16 09:06:27.488308][flush]
2025-12-16 09:12:17.780241 compute NOTICE: memory_object.lua(425): [compute]update prop(ManufacturingLocation) to value() [repeated 31 times in 1s from 2025-12-16 09:03:27.661039 to 2025-12-16 09:03:28.165837][flush]
2025-12-16 09:12:17.780953 pcie_device NOTICE: device_loader.lua(524): [BizTopoLoader] Update persistance PCIeLoadInfo, Type=PCIeCard, SlotID=20, DevBus=132 [repeated 31 times in 4s from 2025-12-16 09:05:26.339719 to 2025-12-16 09:05:30.236880][flush]
2025-12-16 09:12:17.781185 pcie_device NOTICE: device_loader.lua(651): [BizTopoLoader] addr_multi_presence=0, sys_id=1 [repeated 3 times in 0s from 2025-12-16 09:05:29.766568 to 2025-12-16 09:05:29.992901][flush]
2025-12-16 09:12:17.781294 pcie_device NOTICE: device_loader.lua(651): [BizTopoLoader] addr_multi_presence=1, sys_id=1 [repeated 3 times in 1s from 2025-12-16 09:05:29.824396 to 2025-12-16 09:05:30.119151][flush]
2025-12-16 09:12:21.899114 power_mgmt NOTICE: psu_service.lua(75): get_black_box_info start
2025-12-16 09:12:21.899738 power_mgmt NOTICE: PsuSlot.lua(140): ps2 power monitor stop
2025-12-16 09:12:21.900388 power_mgmt NOTICE: PsuSlot.lua(291): stop psu power monitor remote task, ps_id=2, monitor task_id=2
2025-12-16 09:12:21.949821 power_mgmt NOTICE: PsuSlot.lua(140): ps1 power monitor stop
2025-12-16 09:12:21.953013 power_mgmt NOTICE: PsuSlot.lua(291): stop psu power monitor remote task, ps_id=1, monitor task_id=1
2025-12-16 09:12:22.160194 power_mgmt NOTICE: PsuSlot.lua(140): ps3 power monitor stop
2025-12-16 09:12:22.161065 power_mgmt NOTICE: PsuSlot.lua(291): stop psu power monitor remote task, ps_id=3, monitor task_id=3
2025-12-16 09:12:22.356764 power_mgmt NOTICE: PsuSlot.lua(140): ps4 power monitor stop
2025-12-16 09:12:22.357915 power_mgmt NOTICE: PsuSlot.lua(291): stop psu power monitor remote task, ps_id=4, monitor task_id=4
2025-12-16 09:12:22.563120 power_mgmt NOTICE: psu_service.lua(82): psm_get_black_box_info psu_id 2 start
2025-12-16 09:12:25.881729 power_mgmt NOTICE: psu_service.lua(93): psm_get_black_box_info psu_id 2 end
2025-12-16 09:12:25.882350 power_mgmt NOTICE: psu_service.lua(82): psm_get_black_box_info psu_id 1 start
2025-12-16 09:12:29.317123 power_mgmt NOTICE: psu_service.lua(93): psm_get_black_box_info psu_id 1 end
2025-12-16 09:12:29.317679 power_mgmt NOTICE: psu_service.lua(82): psm_get_black_box_info psu_id 3 start
2025-12-16 09:12:32.539088 power_mgmt NOTICE: psu_service.lua(93): psm_get_black_box_info psu_id 3 end
2025-12-16 09:12:32.540361 power_mgmt NOTICE: psu_service.lua(82): psm_get_black_box_info psu_id 4 start
2025-12-16 09:12:35.841273 thermal_mgmt NOTICE: fan_service.lua(269): Get fans config obj success.
2025-12-16 09:12:35.845191 thermal_mgmt NOTICE: fan_service.lua(248): Get fan(id: 15) pwm success, power good: 1, standby: false, pwm: 81
2025-12-16 09:12:35.950839 power_mgmt NOTICE: psu_service.lua(93): psm_get_black_box_info psu_id 4 end
2025-12-16 09:12:35.952122 power_mgmt NOTICE: psu_service.lua(96): get_black_box_info end
2025-12-16 09:12:35.954644 power_mgmt NOTICE: PsuSlot.lua(477): ps2 power monitor start
2025-12-16 09:12:35.956509 power_mgmt NOTICE: PsuSlot.lua(477): ps1 power monitor start
2025-12-16 09:12:35.959860 power_mgmt NOTICE: PsuSlot.lua(477): ps3 power monitor start
2025-12-16 09:12:35.964843 power_mgmt NOTICE: PsuSlot.lua(477): ps4 power monitor start
2025-12-16 09:12:37.341097 thermal_mgmt NOTICE: fan_service.lua(248): Get fan(id: 16) pwm success, power good: 1, standby: false, pwm: 81
2025-12-16 09:12:38.387181 power_mgmt NOTICE: PsuSlot.lua(268): start psu power monitor remote task, ps_id=3, task_id=1
2025-12-16 09:12:38.388408 power_mgmt NOTICE: PsuSlot.lua(268): start psu power monitor remote task, ps_id=2, task_id=2
2025-12-16 09:12:38.392573 power_mgmt NOTICE: PsuSlot.lua(268): start psu power monitor remote task, ps_id=4, task_id=3
2025-12-16 09:12:38.393552 power_mgmt NOTICE: PsuSlot.lua(268): start psu power monitor remote task, ps_id=1, task_id=4
2025-12-16 09:12:38.851840 thermal_mgmt NOTICE: fan_service.lua(248): Get fan(id: 2) pwm success, power good: 1, standby: false, pwm: 81
2025-12-16 09:12:38.860441 thermal_mgmt NOTICE: fan_service.lua(248): Get fan(id: 4) pwm success, power good: 1, standby: false, pwm: 81
2025-12-16 09:12:38.871381 thermal_mgmt NOTICE: fan_service.lua(248): Get fan(id: 5) pwm success, power good: 1, standby: false, pwm: 81
2025-12-16 09:12:38.878961 thermal_mgmt NOTICE: fan_service.lua(248): Get fan(id: 6) pwm success, power good: 1, standby: false, pwm: 81
2025-12-16 09:12:38.891061 thermal_mgmt NOTICE: fan_service.lua(248): Get fan(id: 7) pwm success, power good: 1, standby: false, pwm: 142
2025-12-16 09:12:38.898540 thermal_mgmt NOTICE: fan_service.lua(248): Get fan(id: 11) pwm success, power good: 1, standby: false, pwm: 157
2025-12-16 09:12:38.907073 thermal_mgmt NOTICE: fan_service.lua(248): Get fan(id: 9) pwm success, power good: 1, standby: false, pwm: 142
2025-12-16 09:12:38.914596 thermal_mgmt NOTICE: fan_service.lua(248): Get fan(id: 3) pwm success, power good: 1, standby: false, pwm: 81
2025-12-16 09:12:38.922338 thermal_mgmt NOTICE: fan_service.lua(248): Get fan(id: 1) pwm success, power good: 1, standby: false, pwm: 81
2025-12-16 09:12:38.930735 thermal_mgmt NOTICE: fan_service.lua(248): Get fan(id: 12) pwm success, power good: 1, standby: false, pwm: 157
2025-12-16 09:12:38.937943 thermal_mgmt NOTICE: fan_service.lua(248): Get fan(id: 10) pwm success, power good: 1, standby: false, pwm: 157
2025-12-16 09:12:38.951185 thermal_mgmt NOTICE: fan_service.lua(248): Get fan(id: 8) pwm success, power good: 1, standby: false, pwm: 142
2025-12-16 09:12:38.955269 thermal_mgmt NOTICE: thermal_mgmt_app.lua(225): collect log finished
2025-12-16 09:12:38.957550 oms WARNING: init.lua(701): service[bmc.kepler.web_backend] request timeout: remote service[bmc.kepler.thermal_mgmt], path[/bmc/kepler/thermal_mgmt/MicroComponent], interface[bmc.kepler.MicroComponent.Debug], method[Dump], used time[35s]
2025-12-16 09:12:39.382605 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 48, State: Running] successfully
2025-12-16 09:12:43.950258 power_mgmt NOTICE: log_service.lua(164): collect power_mgmt log finished
2025-12-16 09:12:43.951930 oms WARNING: init.lua(701): service[bmc.kepler.web_backend] request timeout: remote service[bmc.kepler.power_mgmt], path[/bmc/kepler/power_mgmt/MicroComponent], interface[bmc.kepler.MicroComponent.Debug], method[Dump], used time[43s]
2025-12-16 09:12:44.880894 oms NOTICE: task_mgmt.lua(418): Update task[Id: 3981666807, StartTime: 2025-12-16T09:11:45+08:00, Progress: 49, State: Running] successfully
2025-12-16 09:12:48.051083 oms WARNING: init.lua(701): service[bmc.kepler.web_backend] request timeout: remote service[bmc.kepler.sensor], path[/bmc/kepler/sensor/MicroComponent], interface[bmc.kepler.MicroComponent.Debug], method[Dump], used time[45s]

对比发现明显异常点在：bmc_soc 此处异常

2025-12-16 00:18:10.989722 oms ERROR: log_dump.lua(400): Dump app: bmc_soc failed, err = {"format":"./opt/bmc/libmc/lualib/mc/context.lua:185: ./opt/bmc/libmc/lualib/sd_bus/init.lua:117: ./opt/bmc/apps/bmc_soc/lualib/nand_flash/dump_info.lua:24: attempt to index field 'nand_info' (a nil value)","name":"BMC.Error.Unknow"}
2025-12-16 00:18:11.945213 bmc_network NOTICE: network_dump.lua(132): bmc_network dump begin.
2025-12-16 00:18:12.184249 bmc_network NOTICE: network_dump.lua(142): bmc_network dump end.
2025-12-16 00:18:12.688751 oms ERROR: log_dump.lua(400): Dump app: host_agent failed, err = {"format":"userdata: 0x2f5b3e2855b0","name":"BMC.Error.Unknow"}
6

你这个是获取“NandFlash”对象的“Vendor”信息失败了，你们用的NandFlash不在hw的兼容性列表里面么

7

我们是直接用的hw BMC卡，目前验证该问题是跟着bmc卡走的，实际对比了正常与异常机器，BMC卡型号上还是存在一部分差异

8

那说明你们出问题的BMC卡获取不到“NandFlash”对象的“Vendor”信息，可以联系下产品接口人问下是不是已知问题，还是这个BMC卡的“NandFlash”出问题了