问题现象
在某次BMC重启后，打开web会白屏，ssh通信正常，重启interface会恢复。
如果需要日志请留邮箱
诉求
1、是否已经是已知问题
2、如何定位此类问题
请提供一下启动后的app.log日志中搜索web_backend的结果，是否有 start web_backend service successfully的打印
麻烦日志发送到邮箱：ouwenjian@huawei.com
可以看看nginx的error日志，看看请求失败的原因。
没有start web_backend service successfully的打印
2025-07-23 08:43:20.649432 fructrl NOTICE: powerapi.lua(153): [System:1]PowerCtrl is called by bmc.kepler.web_backend
2025-07-23 09:49:14.415594 web_backend NOTICE: init.lua(98): upload content length:number 93747, remaining capacity space:number 123195392
2025-07-23 09:55:41.076294 web_backend NOTICE: init.lua(98): upload content length:number 93747, remaining capacity space:number 123195392
2025-07-23 09:58:51.193774 oms WARNING: init.lua(681): service[bmc.kepler.web_backend] request timeout: remote service[bmc.kepler.thermal_mgmt], path[/bmc/kepler/thermal_mgmt/MicroComponent], interface[bmc.kepler.MicroComponent.Debug], method[Dump], used time[53s]
2025-07-23 10:03:22.224073 web_backend NOTICE: init.lua(98): upload content length:number 11689, remaining capacity space:number 123195392
2025-07-23 10:05:38.777626 web_backend NOTICE: micro_component.lua(135): Startup status has changed, ==> Starting, uptime:93s, cost 0ms
2025-07-23 10:05:39.203092 web_backend NOTICE: persist_client_lib.lua(60): persist client init completed, time taken: 140 ms
2025-07-23 10:05:39.390635 web_backend NOTICE: service_app_base.lua(332): start web_backend service
2025-07-23 10:05:39.390635 web_backend NOTICE: service_app_base.lua(332): start web_backend service
2025-07-23 10:05:39.416642 web_backend NOTICE: micro_component.lua(135): Startup status has changed, Starting ==> InitCompleted, uptime:94s, cost 640ms
2025-07-23 10:05:39.417585 web_backend NOTICE: mc_admin.lua(86): no service json info
2025-07-23 10:05:43.205830 web_backend NOTICE: account.lua(546): get Product Custom object successfully
由于大量社区举报，此话题被临时关闭至少 4 小时。
此话题已在 16 分钟后被自动打开。
插件初始化时候会执行获取AccountPolicy资源的逻辑，资源树异常时获取不到资源导致整个接口出问题，修复issue：GitCode - 全球开发者的开源社区,开源代码托管平台